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See how Cloud Manager can make your support operations more efficient

Just tell us a couple of things about your business today

USD
  • USD
  • CAD
  • EUR
  • NZD
  • AUD
  • GBP

How many customer end users do you have under management?

How many employees are involved in your support operation?

Today, how often is your Tier 1 support able to resolve incoming tickets
independently on the first call, without escalations?

(The Service Excellence Group estimates First Call Resolution to average 54% industry-wide)

Click and drag the scale to adjust

  • Resolved at Tier 1
  • Resolved upon Escalation
54%  
46%  
Current State With
Cloud Manager

Average Tier 1 Ticket Resolution Time (min)

Default Tier 1 Resolution times are set per data published by the Technology Services Industry Association
5

Average Escalation Ticket Resolution Time (min)

Default Escalation Resolution times are set per data published by the Technology Services Industry Association
20
Average Support Tickets per user (per month)
  • Average Salary of Help Desk - Tier 1 Default salary data is according to job-specific compensation available at Indeed.com and Salary.com

  • Average Salary of Sr. Consultant/Engineer Default salary data is according to job-specific compensation available at Indeed.com and Salary.com

Based on your profile, the - (-/Month) is the best fit for your business.
With this plan, your annual savings with Cloud Manager is:

$0

Current
(per year)
With Cloud Manager
(per year)
First Contact/Tier 1 Resolution Rate 0 0
Average Hours on Tickets - Tier 1 0 0
Average Hours on Tickets - Escalation 0 0
Average Annual Support Costs $0 $0

Crush cloud operations with a SkyKick Platform Plan that is just right for you