* Required ﬁeld. We will not use your data for any other purpose.
How many customer end users do you have under management?
How many employees are involved in your support operation?
Today, how often is your Tier 1 support able to resolve incoming tickets
independently on the first call, without escalations?
(The Service Excellence Group estimates First Call Resolution to average 54% industry-wide)
Click and drag the scale to adjust
Average Tier 1 Ticket Resolution Time (min)
Default Tier 1 Resolution times are set per data published by the Technology Services Industry Association
Average Escalation Ticket Resolution Time (min)
Default Escalation Resolution times are set per data published by the Technology Services Industry Association
|Average Support Tickets per user (per month)|
Average Salary of Help Desk - Tier 1 Default salary data is according to job-specific compensation available at Indeed.com and Salary.com
Average Salary of Sr. Consultant/Engineer Default salary data is according to job-specific compensation available at Indeed.com and Salary.com
Based on your profile, the - (-/Month) is the best fit for your business.
With this plan, your annual savings with Cloud Manager is:
|With Cloud Manager
|First Contact/Tier 1 Resolution Rate||0||0|
|Average Hours on Tickets - Tier 1||0||0|
|Average Hours on Tickets - Escalation||0||0|
|Average Annual Support Costs||$0||$0|