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How many customer end users do you have under management?
How many employees are involved in your support operation?
Today, how often is your Tier 1 support able to resolve incoming tickets
independently on the first call, without escalations?
(The Service Excellence Group estimates First Call Resolution to average 54% industry-wide)
Click and drag the scale to adjust
| Current State | With Cloud Manager |
|
|
Average Tier 1 Ticket Resolution Time (min)
Default Tier 1 Resolution times are set per data published by the Technology Services Industry Association
|
5 | |
|
Average Escalation Ticket Resolution Time (min)
Default Escalation Resolution times are set per data published by the Technology Services Industry Association
|
20 | |
| Average Support Tickets per user (per month) |
Average Salary of Help Desk - Tier 1 Default salary data is according to job-specific compensation available at Indeed.com and Salary.com
Average Salary of Sr. Consultant/Engineer Default salary data is according to job-specific compensation available at Indeed.com and Salary.com
Based on your profile, the - (-/Month) is the best fit for your business.
With this plan, your annual savings with Cloud Manager is:
$0
| Current (per year) |
With Cloud Manager (per year) |
|
| First Contact/Tier 1 Resolution Rate | 0 | 0 |
| Average Hours on Tickets - Tier 1 | 0 | 0 |
| Average Hours on Tickets - Escalation | 0 | 0 |
| Average Annual Support Costs | $0 | $0 |
Crush cloud operations with a SkyKick Platform Plan that is just right for you